# ThredUp > ThredUp knowledge base – help articles and documentation. ## My ThredUp Account - [How do I update my email address?](https://help.thredup.com/en_us/how-do-i-update-my-email-address-S1BYWh3qh.md): To update the email address linked to your thredUP account please reach out to our Customer Service team with the your new preferred email address and your cur - [How do I update my email preferences or unsubscribe?](https://help.thredup.com/en_us/how-do-i-update-my-email-preferences-or-unsubscribe-Skeozhnc2.md): To update your email preferences Vist the email settings section of your account From here you can personalize which emails youll receive or unsubscribe - [How does ThredUp store my data?](https://help.thredup.com/en_us/how-does-thredup-store-data-how-do-i-manage-my-privacy-rJtoEh3c2.md): At thredUP your privacy matters If youd like to delete your personal data or understand what information we hold please click here Access our privacy p - [How do I delete my account?](https://help.thredup.com/en_us/how-do-i-delete-my-account-B1tA72n52.md): Were sorry to see you go If you wish to delete your account you can do so through the My Account section of our site on a web browser Please note that d - [How do I update the address on my ThredUp account?](https://help.thredup.com/en_us/how-do-i-update-the-address-on-my-thredup-account-HkTncEljh.md): How Do I UPdate the Address On My thredUP Account To update your shipping address visit the My Account Details section of your Account tab From here yo ## Selling with a Clean Out - [What can I send to ThredUp?](https://help.thredup.com/en_us/what-clothing-brands-and-categories-are-accepted-HJPjJINaV.md): LISTED BRANDS We accept all brands at thredUP, as long as the item has a size tag. If the brand is not in our system, the item will be listed as Asso... - [How do I order a bag?](https://help.thredup.com/en_us/how-do-i-order-a-bag-H1gLPXJi3.md): To request a Clean Out Kit please visit our Clean Out Page Please note that if your kit doesnt have return assurance any unaccepted items will be ir - [How do I retrieve items that aren’t accepted or don’t sell?](https://help.thredup.com/en_us/how-do-i-retrieve-items-that-arent-accepted-or-dont-sell-B1MtuQ1sn.md): If you would like to have the unlisted items from your Clean Out Bag returned to you thredUP offers a service called Return Assurance for an additional fee of - [What are ThredUp’s acceptance standards?](https://help.thredup.com/en_us/what-are-thredups-acceptance-standards-r1LK71jn.md): All items are carefully reviewed by thredUPs authentication and quality experts to determine resale value Only highquality items that meet our strict standar - [I've filled my bag! Now what?](https://help.thredup.com/en_us/ive-filled-my-bag-now-what-HJBcFmko3.md): Your kit may be mailed through USPS and not UPS There is no need to add your name address or any other account details as this kit number is associated with - [What might I earn when selling with ThredUp?](https://help.thredup.com/en_us/what-might-i-earn-when-selling-with-thredup-Sk6f9mJoh.md): Your kit may be mailed through USPS and not UPS There is no need to add your name address or any other account details as this kit number is associated with - [Are there materials that ThredUp does NOT list?](https://help.thredup.com/en_us/are-there-materials-that-thredup-does-not-list-SkxRc7Ji2.md): thredUP will not list items constructed with any part or product of particular exotic animalstextiles Prohibited items include but are not limited to the fo - [What happens to items that aren’t accepted or don’t sell on ThredUp?](https://help.thredup.com/en_us/what-happens-to-items-that-arent-accepted-or-dont-sell-on-thredup-B1nDsmyih.md): Our goal is to extend the life of clothing for as long as possible The items that arent accepted are sent to companies that UPcycle and recycle the materials - [How do ThredUp's fees work?](https://help.thredup.com/en_us/how-do-thredups-fees-work-H106jQyih.md): Due to rising cost in shipping processing and logistics Our Clean Out service fee covers the surging costs of shipping and processing your items The Clean Ou - [Where can I view my bags and items?](https://help.thredup.com/en_us/where-can-i-view-my-bags-and-items-HJrz2Xko2.md): Once your kit has been processed you will receive and email UPdate You can then head to your cleanout dashboard to view the full breakdown From here you - [Can I send in expired Clean Out bags?](https://help.thredup.com/en_us/can-i-send-in-expired-clean-out-bags-By8BOY4D1g.md): We recommend ordering new Clean Out bags and labels to ensure we can track them and receive them at our processing centers Already sent in an expired Clean Out - [Courier Pick-Up](https://help.thredup.com/en_us/courier-pick-up-Bk3xHzgJbe.md): Schedule convenient UPS pickup through ThredUp iOS app. $4.99 flat fee, up to 5 packages per collection. Learn more → - [What is a clean out kit?](https://help.thredup.com/en_us/what-is-a-clean-out-kit-rJ84OHkRWx.md): Our Cleanout Kit is a term we use for our physical cleanout bags OR our printable labels For labels Sellers use their own packaging if they opt of a pri ## Buying & Selling with Direct Listings (In Beta) - [What is Direct Selling at ThredUp? (In Beta)](https://help.thredup.com/en_us/what-is-direct-selling-at-thredup-in-beta-BJ34AmgAex.md): Join ThredUp's Direct Selling beta. Keep items at home, set prices, ship direct. Better margins, no listing fees, trusted platform. - [Direct Listing Fees and Earnings (In Beta)](https://help.thredup.com/en_us/direct-listing-fees-and-earnings-in-beta-Hk2lCGwhxl.md): Learn about our zero seller fees policy and optional services like shipping coverage and buyer protection to boost your sales. - [What will be accepted for Direct Listings? (In Beta)](https://help.thredup.com/en_us/what-will-be-accepted-for-direct-listings-in-beta-S1RDMXw2xx.md): Learn what items ThredUp accepts for selling. We take women's and children's clothing over $20, with some brand and category restrictions. - [Do I set my own prices with Direct Listings? (In Beta)](https://help.thredup.com/en_us/do-i-set-my-own-prices-with-direct-listings-in-beta-S15P87whle.md): Complete guide to seller pricing controls with Direct Listings including minimum requirements, promotional discounts, and shipping options. - [How to Shop Direct Listings (In Beta)](https://help.thredup.com/en_us/how-to-shop-direct-listings-in-beta-HyU66k1Cgx.md): Learn how to buy Direct Listing items on ThredUp including shipping rules, checkout process, and shopping limitations. - [Direct Listings customer visibility (In Beta)](https://help.thredup.com/en_us/direct-listings-customer-visibility-in-beta-BkWuQXwhxe.md): Learn how ThredUp displays items, including visibility factors and pricing guidelines for sellers to maximize exposure. - [What happens if my Direct Listing does not sell?](https://help.thredup.com/en_us/what-happens-if-my-direct-listing-does-not-sell-SkhyNXDheg.md): Learn about ThredUp's Direct Listings, including how it differs from Clean Out bags and when items may be removed. - [How do returns work for Direct Listing items? (In Beta)](https://help.thredup.com/en_us/how-do-returns-work-for-direct-listing-items-in-beta-Sy2rEQv2xg.md): Learn about ThredUp Direct Listings return policy, final sale terms, and optional Return Protection & Shipping coverage. - [Can I participate in Direct Listings & Clean Outs? (In Beta)](https://help.thredup.com/en_us/can-i-participate-in-direct-listings-clean-outs-in-beta-BynrrmP3xe.md): Learn about direct listing benefits and how to switch to ThredUp's cleanout process. Flexible selling options for your clothing. - [Do items have to be Pre-Owned or Thrifted?](https://help.thredup.com/en_us/do-items-have-to-be-pre-owned-or-thrifted-ByNcPQvnex.md): Learn about ThredUp Direct Listing's secondhand item policy, what we accept and don't allow for listings on our platform. - [Direct Listings Shipping Requirements (In Beta)](https://help.thredup.com/en_us/direct-listings-shipping-requirements-in-beta-B1NSwmw3gg.md): Learn about ThredUp's seller shipping requirements, including the 7-day shipping deadline and order cancellation policies for buyers and sellers. - [Direct Listings - When Do I Get Paid? (In Beta)](https://help.thredup.com/en_us/direct-listings-when-do-i-get-paid-in-beta-S1jovQDnxe.md): Learn when sellers receive payouts on ThredUp, including the 3-day timeline, dispute windows, and how buyer acceptance affects payment processing. - [Can I remove my Direct Listing before it sells?](https://help.thredup.com/en_us/can-i-remove-my-direct-listing-before-it-sells-r1fiSXwnge.md): Learn how to remove listings on ThredUp before they sell. Step-by-step instructions for mobile app and website, plus important considerations. - [Seller Ratings with Direct Listing (In Beta)](https://help.thredup.com/en_us/seller-ratings-with-direct-listing-in-beta-SkbQPmDngx.md): Learn about seller ratings on ThredUp and how to request a review if you disagree with buyer feedback. - [Tax Information with Direct Listings (In Beta)](https://help.thredup.com/en_us/tax-information-with-direct-listings-in-beta-BJ4SUXD3lg.md): Learn how sales tax is calculated on ThredUp based on your location. See what taxes apply at checkout and how amounts are determined. - [How to Cancel Your Direct Listings Order (In Beta)](https://help.thredup.com/en_us/how-to-cancel-your-direct-listings-order-in-beta-rJyPPmDnee.md): Learn how to cancel your ThredUp order. Find out the rules for canceling within 7 days vs. after 7 days when items haven't shipped. - [Direct Listings Payment Methods (In Beta)](https://help.thredup.com/en_us/direct-listings-payment-methods-in-beta-rJQaP7Dhge.md): Learn about available payment methods for ThredUp Direct Listings shopping including credit cards, PayPal, Apple Pay, Afterpay, and shopping credits. - [Return Protection for Direct Listings (In Beta)](https://help.thredup.com/en_us/return-protection-for-direct-listings-in-beta-SyRdwQv3ex.md): Learn about Return Protection for Direct Listings purchases, including coverage details, return process, and how to add protection at checkout. ## Shopping on ThredUp - [How do I apply a promo code?](https://help.thredup.com/en_us/how-do-i-apply-a-promo-code-Hkpr052.md): Once items are added to your cart click on your cart icon From here youll see a section under Order Summary to insert your promo code and apply Please no - [Shopping tips and tricks](https://help.thredup.com/en_us/shopping-tips-and-tricks-HyEMUbA93.md): How do I use filters ThredUP adds 1000 new items every hour so filters will quickly become your new best friend when shopping with us On the right side on - [What is bundled shipping?](https://help.thredup.com/en_us/what-is-bundled-shipping-rk8kPR53.md): Its the best way to reduce packaging and save on shipping Our bundled shipping option lets you pay shipping once and then make as many orders as you like ove - [Does ThredUp offer gift cards?](https://help.thredup.com/en_us/does-thredup-offer-gift-cards-SywoOZRq2.md): thredUP offers egift cards to help spread the thrifting spirit while preventing additional waste You will need to have an active account in order to purchase - [Does ThredUp have a referral program?](https://help.thredup.com/en_us/does-thredup-have-a-referral-program-HyTHOCch.md): We always appreciate it when thrifters help us spread the word about thredUP As a thank you well run promotions to give you referral credits for every new me - [What is Buy It For Me (Formerly Auto-Buy)?](https://help.thredup.com/en_us/what-is-buy-it-for-me-formerly-auto-buy-ByYLwCc3.md): Autobuy is available for items currently in another customers cart When you commit to autobuy the item an order confirmation will be emailed to you as soon - [What are the different item conditions you sell?](https://help.thredup.com/en_us/what-are-the-different-item-conditions-you-sell-SJb2YZ05h.md): thredUP is committed to selling only the highest quality secondhand items We have a trained team who carefully evaluates each item to determine its overall con - [What are the sizing and item details on ThredUp?](https://help.thredup.com/en_us/what-are-the-sizing-and-item-details-on-thredup-H1nZ9W09h.md): Sizing and Details on thredUP Because thredUP lists items from thousands of different brands sizes may vary Please know that we dont accept items without a - [What does it mean when an item is marked as "unavailable?"](https://help.thredup.com/en_us/what-does-it-mean-when-an-item-is-marked-as-unavailable-rJlEiWAq3.md): Sometimes youll stumble across an item thats marked as unavailable no need to worry This means that its likely in an inbetween stage of processing and s - [Can I get notified if an item I want becomes available for purchase?](https://help.thredup.com/en_us/can-i-get-notified-if-an-item-i-want-becomes-available-for-purchase-B1ayhC5h.md): If an item youre interested in is in another customers shopping cart you can tap the Get Notified icon to receive an email or push notification when the it - [How do you display the price of an item?](https://help.thredup.com/en_us/how-do-you-display-the-price-of-an-item-Bk1B3Z092.md): The strike through price shown next to any listed item represents the estimated original retail price of a comparable item sold new If more than one strike thr - [What is ThredUp Insider?](https://help.thredup.com/en_us/what-is-thredup-insider-HJiY3bRq2.md): What is thredUP Rewards Savings sustainability unique finds could there be even more perks for choosing used Yes As a member of our free rewards prog - [What are rescue boxes?](https://help.thredup.com/en_us/what-are-rescue-boxes-rkgqhXyi3.md): While were committed to only giving you quality goods creating waste is also not our jam A lot of pieces just dont make the cut others are past their prime - [Cash App](https://help.thredup.com/en_us/cash-app-BJcahX1oh.md): What is Cash App Pay Cash App Pay is a fast and simple payment method that allows Cash App customers to pay for purchases either by scanning a simple QR co - [What Happens To Credits That Expire?](https://help.thredup.com/en_us/what-happens-to-credits-that-expire-H1bYaXyih.md): Any credits that are in your thredUP account for more than one year may be converted into a thredUP gift card This gift card will be sent from Knitwits electro - [Thrift Promise: Our Process for Clean and Safe Secondhand Clothing](https://help.thredup.com/en_us/thrift-promise-our-process-for-clean-and-safe-secondhand-clothing-HyGi87gFR.md): What steps do you take to ensure that secondhand items sold on your marketplace do not contain pests such as bed bugs fleas or ticks Offering clean and - [How do I update my sizes?](https://help.thredup.com/en_us/how-do-i-update-my-sizes-rkat3hdabg.md): Customers may update their sizes on the website by going to httpswwwthredupcommysizes and updating and saving their sizing preferences - [Why did the price of an item change?](https://help.thredup.com/en_us/why-did-the-price-of-an-item-change-rJNqfRTZl.md): Because the resale industry is an everevolving market pricing is constantly adjusting We have an entire team at ThredUp that specializes in finding the best ## My Sales - [Can you explain how I get paid out?](https://help.thredup.com/en_us/can-you-explain-how-i-get-paid-out-HJoArZeon.md): Once an item is listed you have the option to adjust your selling price We allow a maximum increase of 10 based on thredUPs original listing price control - [Can I change my listing prices?](https://help.thredup.com/en_us/can-i-change-my-listing-prices-Sya8Lxi2.md): Once your bag is processed youll have a 12hour window to update the listing prices of your items before theyre live After that your items will be live yo - [When should I expect my unaccepted items back?](https://help.thredup.com/en_us/when-should-i-expect-my-unaccepted-items-back-Hk3nUZlon.md): Return Assurance is a service that allows all unlisted items from a Clean Out Bag to be returned to you This service can be requested when you order a Clean Ou - [How do I reclaim items?](https://help.thredup.com/en_us/how-do-i-reclaim-items-HJCWvWeih.md): You may reclaim an accepted item for 599 except for ineligible Value Brands during the final seven days of the items listing window as long as theyre not - [What if something I send in is listed incorrectly?](https://help.thredup.com/en_us/what-if-something-i-send-in-is-listed-incorrectly-HybDDbgi3.md): Were sorry to hear we missed something If one of your listing descriptions is inaccurate please reach out to Customer Service with the item number and the co - [How do I find my earnings and cash out?](https://help.thredup.com/en_us/how-do-i-find-my-earnings-and-cash-out-ByyTPesn.md): In order to access your bags earnings simply go to your Clean Outs page Here youll see all your bags items and earnings Any earnings in your account will - [1099K Tax Requirement](https://help.thredup.com/en_us/1099k-tax-requirement-BJHmOWgo3.md): As of December 23 2022 the IRS has issued Notice 202310 indicating that the threshold for 1099K issuance has reverted back to 20000 Due to the recent IRS ## Placing an Order - [Afterpay](https://help.thredup.com/en_us/afterpay-faq-S1Rihbwcn.md): What is Installments with Afterpay Installments with Afterpay is a service that allows you to make purchases now and pay for them in four payments made every - [How do I place an order?](https://help.thredup.com/en_us/how-do-i-place-an-order-HkG6Shnq3.md): Once youve filled your shopping cart with some fabulous finds proceed to checkout by clicking the cart icon on the top right of your screen or bottom righ - [Are there cart restrictions?](https://help.thredup.com/en_us/are-there-cart-restrictions-SJZvI235h.md): thredUP shopping carts can hold a total of 35 items at a time and items are reserved in your shopping cart for 4 hours Please note that cart timers vary and ma - [What forms of payment does ThredUp accept?](https://help.thredup.com/en_us/what-forms-of-payment-does-thredup-accept-HkV1w239n.md): For customers shopping within the US we accept most major credit cards and debit cards This includes Visa Mastercard American Express Discover and JCB - [What are our available shipping methods?](https://help.thredup.com/en_us/what-is-bundled-shipping-B1SCDhhq3.md): 899 refundable flat rate Ships in 1 box Once your bundle time window seven days expires your bundle will be processed and shipped Once shipped your or - [I'm receiving an error message when I try to place my order. What do I do?](https://help.thredup.com/en_us/i-m-receiving-an-error-message-when-i-try-to-place-my-order-what-do-i-do-S1UWchh92.md): Most errors at checkout are resolved by confirming that your shipping and payment information is up to date and accurate If youre continuing to experience err ## Resale-as-a-Service® - [What is ThredUp's Resale-as-a-Service®?](https://help.thredup.com/en_us/what-is-thredup-s-resale-as-a-service-rJrUOlo2.md): thredUPs ResaleasaService RaaS powers Resale Shops and Clean Out Programs for some of the worlds leading brands and retailers helping them deliver custo - [How do I activate a clean out bag?](https://help.thredup.com/en_us/how-do-i-activate-a-clean-out-bag-Sk0j_Wxi2.md): You can activate your partner bag on a web browser here You will have to provide your thredUP account email and either the activation code aka your Clean Out - [What can I send to ThredUp in a RaaS clean out?](https://help.thredup.com/en_us/what-can-i-send-so-thredup-in-a-raas-clean-out-HkQYWes2.md): We list all brands at thredUP as long as the item has a size tag If the brand is not in our system the item will be listed as Assorted Brands If the item do - [How does RaaS keep apparel items out of landfills?](https://help.thredup.com/en_us/how-does-raas-keep-apparel-items-out-of-landfill-H1KcFWei2.md): Every time you clean out your closet youre keeping clothes in use and out of landfill Every time you buy a used item instead of new youre displacing the ne - [Can I change my brand credit?](https://help.thredup.com/en_us/can-i-change-my-brand-credit-HydTFWxsn.md): Once you send in a partner bag or cash out your earnings to partner credit that payment cannot be reversed If you have concerns about any of your transactions - [What is the RaaS payout timeline?](https://help.thredup.com/en_us/what-is-the-raas-payout-timeline-H1IZqbgoh.md): Once your kits been processed your eligible items will be listed on consignment for 30 listing days Note The time that an item is unavailable for purchase ## Order Status and Questions - [Order status: processing, tracking, and delivery](https://help.thredup.com/en_us/order-status-processing-tracking-and-delivery-B1URCW05h.md): How long does it take to process an order It can take up to a week to pick your items and pack your order once a purchase has been made At checkout youll - [Can I change the shipping address on my order?](https://help.thredup.com/en_us/change-shipping-address-payment-method-order-modifications-SJyj1GRq3.md): Can I change the shipping address on my order thredUP processes orders as quickly as possible which means we may not be able to update shipping addresses b - [Can I add or remove items in my order?](https://help.thredup.com/en_us/can-i-add-or-remove-items-in-my-order-S1F5xMR53.md): Items within an order cannot be changed once an order is placed If the order has not processed a cancellation may be possible Cancelations can be completed b - [How do I cancel my order?](https://help.thredup.com/en_us/how-do-i-cancel-my-order-rk8F1X1sn.md): thredUP processes orders as quickly as possible which means we may not be able to cancel your order before it is labeled for shipment If a cancellation is not - [What do I do if an item from my order is missing?](https://help.thredup.com/en_us/what-do-i-do-if-an-item-from-my-order-is-missing-HkVGemksh.md): Our shipping teams package every order with the utmost care and attention to detail That being said oversights do happen on rare occasions and our Customer - [What do I do if I didn't place an order that I was charged for?](https://help.thredup.com/en_us/what-do-i-do-if-i-didn-t-place-an-order-that-i-was-charged-for-BkvUx7yon.md): If you have any reason to suspect that an order was placed on thredUPcom without your knowledge we recommend that you partner with your financial institution - [Can I get an update on my order tracking?](https://help.thredup.com/en_us/can-i-get-an-update-on-my-order-tracking-rJ9hemko3.md): On a rare occasion our shipping provider may miss a tracking scan for a package If the estimated delivery time frame for your package has passed a Customer - [My order was delivered, but it's not here?](https://help.thredup.com/en_us/my-order-was-delivered-but-it-s-not-here-S1sMbXys2.md): Sometimes orders are prematurely scanned as delivered and may still be held at the post office for pickup We ask that you please take the following steps befo - [Why was my order canceled?](https://help.thredup.com/en_us/why-was-my-order-canceled-r1GO9bloh.md): At thredUP we allow just one account per household and orders placed to the same address can prevent the use of promo codes and ultimately result in order can ## Order Returns - [What is ThredUp's return policy?](https://help.thredup.com/en_us/what-is-thredup-s-return-policy-HJjbVX1jn.md): If you decide that an item isnt the right fit for you we invite you to visit your returns page to process a return request To learn more about our refund opt - [How do I create a return?](https://help.thredup.com/en_us/how-do-i-create-a-return-H1ZrQyi3.md): What are the refund options thredUP has three different refund options available thredUP credit Well give you a free return shipping label and your r - [My item does not match its description, what should I do?](https://help.thredup.com/en_us/my-item-does-not-match-its-description-what-should-i-do-SyWTU7kon.md): If you believe that an item you received does not match the product description we provided please visit your Returns page and follow the steps outlined here - [How do I make changes to my refund?](https://help.thredup.com/en_us/how-do-i-make-changes-to-my-refund-Hk70yLeih.md): Once a return has been processed the refund method cannot be changed thredUP credits provided as a refund for a return cannot be transferred back to the origi - [I sent in my return for ThredUp credits, where is my instant refund?](https://help.thredup.com/en_us/i-sent-in-my-return-for-thredup-credits-where-is-my-instant-refund-SJriBkc2xe.md): Some returns qualify for an instant refund based on factors such as return history If your order doesnt qualify for an instant refund you will receive credit ## International Shipping - [What countries do we ship to?](https://help.thredup.com/en_us/what-countries-do-we-ship-to-rJSmMXJih.md): ThredUP currently ships to the United States and Canada At this time we do not have plans to expand to additional countries It is important to know that Cana - [What are the accepted forms of payment for international orders?](https://help.thredup.com/en_us/what-are-the-accepted-forms-of-payment-for-international-orders-H15dzX1sn.md): For international orders we accept PayPal as well as most major credit cards including Visa Mastercard American Express Discover and JCB - [Does ThredUp have international shipping options?](https://help.thredup.com/en_us/does-thredup-have-international-shipping-options-HkE3fXyi3.md): All international orders are shipped through APC with standard 4 to 9 business days shipping Please note that order processing typically takes 1 to 2 day - [Are there international item restrictions?](https://help.thredup.com/en_us/are-there-international-item-restrictions-SJxZ7Qkih.md): Some exotic pieces are subject to restrictions depending on import and customs regulations Any pieces that are ineligible for international shipping will be fl - [How do I track an international order?](https://help.thredup.com/en_us/how-do-i-track-an-international-order-Sy_VXQyi2.md): To check on your order status simply visit the My Orders section in the Account Once you select a specific order a track option will appear for you to - [How do I make a return for my international order?](https://help.thredup.com/en_us/how-do-i-make-a-return-for-my-international-order-r16wQmksh.md): International customers can still return items to us if they dont work out however you will be responsible for covering the shipping fees Feel free to make ## Technical Support - [How do I report an issue with the ThredUp app or website?](https://help.thredup.com/en_us/how-do-i-report-an-issue-with-the-thredup-app-or-website-Bk6xsZeon.md): Were sorry to hear youre experiencing issues with our app Most issues can be resolved by downloading the most up to date version of the app and the most curr - [How do I submit a suggestion or feedback about ThredUp?](https://help.thredup.com/en_us/how-do-i-submit-a-suggestion-or-feedback-about-thredup-BkFHoZgs2.md): We love hearing from our customers Feedback like yours only helps us better the thredUP experience for all of our customers If you have any suggestions or fee - [How do I contact a specific ThredUp department?](https://help.thredup.com/en_us/how-do-i-contact-a-specific-thredup-department-S1NOiWxo3.md): thredUP is always happy to help you The best way to reach someone at thredUP is through our Customer Support team We are available via Web and In App chat - [Why was my order canceled?](https://help.thredup.com/en_us/why-was-my-order-canceled-r1GO9bloh.md): At thredUP we allow just one account per household and orders placed to the same address can prevent the use of promo codes and ultimately result in order can