# How do I cancel my order?

> thredUP processes orders as quickly as possible which means we may not be able to cancel your order before it is labeled for shipment If a cancellation is not

Source: https://help.thredup.com/en_us/how-do-i-cancel-my-order-rk8F1X1sn

Last updated: 2026-08-12T18:31:16.385Z

 Yes, if it's still eligible for self-service cancellation — you'll see a Cancel option on your order details page. Here's how:

1.  Request a verification code. Select the cancel option; we'll email you a one-time code.
    
2.  Confirm your cancellation. Enter the code, choose a reason, and submit. Your order cancels immediately.
    
3.  Refund. You'll get a full refund to your original payment method, including tax, shipping, and any retail delivery fee. Credit/gift card portions are restored as credit/gift card; card portions are refunded to the card.
    

Note that items included in a canceled order won't be available for purchase for a few days. If you're canceling because you forgot to add a promo code to your order, please reach out to [Customer Support](https://www.thredup.com/contact).