How long does it take to process an order?   It can take up to a week to pick your items and pack your order once a purchase has been made. At checkout, yo...

Can I change the shipping address on my order?    ThredUp  processes orders as quickly as possible, which means we may not be able to update ship...

Items within an order cannot be changed once an order is placed. If the order has not processed, a cancellation may be possible. Cancelations can be completed b...

ThredUp  processes orders as quickly as possible, which means we may not be able to cancel your order before it is labeled for shipment. If a cancellation ...

Our shipping teams package every order with the utmost care and attention to detail. That being said, oversights do happen on rare occasions, and our Customer S...

It you have any reason to suspect that an order was placed on ThredUp.com without your knowledge, we recommend that you partner with your financial institution ...

On a rare occasion, our shipping provider may miss a tracking scan for a package. If the estimated delivery time frame for your package has passed, a Customer S...

Sometimes, orders are prematurely scanned as delivered and may still be held at the post office for pickup. We ask that you please take the following steps befo...

At ThredUp, we allow just one account per household, and orders placed to the same address can prevent the use of promo codes and ultimately result in order can...